RMA in OM
RMA stands for Return Material Authorization. RMA functionality allows user to authorize return of goods delivered against a sales order. RMA also authorizes returns for replacement, as well as returns with or without credit. Returns from a customer occur for a variety of reasons including damage, shipment error, or sampling.
RMA can be created in two different ways in Oracle:
· Create a New Return which will create the RMA from scratch
· Copy an original order into an order with an RMA Order Type
Oracle R12 supports different kinds of RMAs
RMA with Credit-
Is used when the customer returns the physical product and also receives credit as a result of the return.
The returns can be for -
Defective Product
Customer does not like the product
Product does not meet the customer’s expectations
RMA no Credit-
is used when the customer will return the product but will not be receiving a credit as a result of the return.
The returns can be for -
Evaluation Orders
Samples
Other orders where the customer was not originally charged for the product.
RMA Credit Only-
Is used when the customer will receive a credit, but the physical return of the product is not required.
The returns can be for -
These credits are generally used by software companies when the customer destroys the CD or disk and erases the software from their machine, but no physical thing to return.
RMA with Credit and Approval-
is used in the same manner as an RMA with Credit but this order cycle includes an approval process that requires someone to approve the RMA before it is booked. In order for an order/return or order/return line approval workflow to work correctly the profile option OM: Notification Approver must have a value.
What Item Attributes should be set for an Item to be allowed for customer returns (RMAs)?
For an item to appear on RMAs, following item attributes should be set:
Returnable = Yes (OM Tab)
Shippable Item = Yes (OM Tab)
Shippable Item = Yes (OM Tab)
To create credits for return items in Oracle Receivables:
Invoice Enabled: Yes (OM Tab)
For Items that require inspection before delivery into subinventory:
RMA Inspection Required = Yes (OM Tab)
Is it possible to create an RMA for an Internal Sales Order?
It is not possible to create an RMA for an Internal Sales Order. Order Management does not provide this functionality.
Step#1 – Return transaction types
Oracle provides seeded RMA transaction types but you can always create your own transaction types.
I am creating custom line type for returns with Receipt
Order management Super User - Navigation: Setup/Transaction Type/ Transaction Type
And another as
Return with credit
And associating these two to one header transaction type
Click on assign line flows.
Once done we can then assign the document control to our newly created transaction type
Order management Super User - Navigation: Setup/Documents/ Define
Define document sequence to automatic
Create the category
Order management Super User - Navigation: Setup/Documents/ Categories
Assign the category
Order management Super User - Navigation: Setup/Documents/ Assign
Step#2 - Creating a New Return (RMA with Credit)
Order management Super User - Navigation: Orders/returns/ Sales order
Identify the order for which we need to create RMA
Click on actions – copy
Assign the order type as above created
Under copy lines tab select the line type and return reason
Click ok to create an order
Check the line type and observe the order qty marked as red
Book the order. Order line status will be Awaiting Return.
Step#3 – Receive the RMA order
Purchasing Vision Operations - Navigation: Receiving/Receipts
Select the organization
Enter the SO number under customer tab and click Find.
You will see the receipts records created
Click the check box and receive the order
Once you complete the returns the status will be Awaiting Return Disposition
This explains RMA in OM.
Thanks,
Ajay